How to build an incident response playbook for a small e‑commerce site
Running a small e‑commerce site means juggling product listings, payment flows, customer support and marketing — all while hoping the infrastructure quietly hums along. When something goes wrong, "let’s fix it" is not a plan. Over the years I’ve helped small teams translate that gut reaction into repeatable actions. Below I’ll walk you through a pragmatic incident response playbook tailored to a small e‑commerce business: what to...