A practical guide to reducing AI hallucinations in customer support chatbots
When I started evaluating chatbots for customer support teams, one thing quickly became clear: hallucinations — confident but incorrect or fabricated responses from an AI — are the single biggest blocker to deploying models at scale. I’ve spent months testing retrieval-augmented pipelines, fine-tuning assistants, and watching support agents roll their eyes at answers that sounded plausible but were flat-out wrong. In this guide I’ll...
